Ogone Service Package Time

Description

You would like to start using the Magento Ogone module or maybe you need help configurating it? Then choose our services which enable you to purchase time-dependent service regarding Ogone.

Eliminate system errors, prepare system requirements for the installation of the Ogone extension or configurate the module – we are happy to help you with your individual support demands. Each service pack contains of 60 minutes. During this time period we address your individual requirements which must be defined beforehand. Should there be additional service demands you can always purchase extra service packs (multiple purchases are possible). You will get an email from our support team to prepare the necessary steps with you, no later than the next working day after your order. After the successful evaluation of your system we can start providing our support and service. To enable a fully satisfactory result, it is essential that you indemnify Netresearch against liability and provide all data necessary to perform the service.

PS: To enjoy even more comfort, you should choose our Ogone Service Package Complete. In addition to the installation it also offers the configuration of the Ogone module with up to five payment options and comprehensive support.

Services at a glance

  • (expandable) configuration of the Ogone extension (e.g. installation of additional payment options)
  • preparation of system requirements for installation and use of the Ogone extension
  • best possible elimination of system errors (in due consideration of available ressources and the time period booked)
  • additional individual services regarding the Ogone extension, upon agreement with the customer

Process

  • contact with support team
  • acceptance by the customer and provision of access data
  • evaluation of customer system by our support team
  • realization of agreed services (if all conditions have been fullfilled)
  • functional test and documentation of settings

Support terms

  • Our customers buy time-dependent services to fulfill a specified task.
  • You have the option to buy multiple copies of the pack.
  • Possible unused minutes not needed for the execution of the task expire with the successful completion and acceptance of the service. Unused support time cannot be transferred to other tasks or later service cases.
  • PLEASE NOTE: The service pack will expire without reimbursement if the customer fails to respond within 60 days after the initial contact with our support team, to provide essential legwork or to grant sufficient access to the system or if the release from liability is denied. It is a further requirement that your system operates with a Magento version compatible with the extension concerned. Compatibility details you will find in the respective extension specifications.

Contact

If you have questions, please send us a message via our contact form.

Extension-Partner

This Service is provided by Netresearch.

Netresearch

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Please acknowledge that you have read our terms and conditions of this service product. You will find them in the article description below.

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€100.00
Excl. 19% Tax

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