Hermes Service Package Time

Hermes Service Package Time


You would like to optimize your shipping with the Magento Hermes extension “ProfiPaketService” and need help with installing and/or configurating the module? Then choose our services which enables you to purchase time-dependent service as part of the Hermes extension “ProfiPaketService”.

Eliminating system errors, preparing system requirements for the installation of the Hermes extension or configurating the module – we are happy to help you with your individual support demands. Each service pack contains of 60 minutes. During this time period we address your individual requirements which must be defined beforehand. Should there be additional service demands you can always purchase extra service packs (multiple purchases are possible). You will get an email from our support team after your purchase. In addition to the purchase confirmation it contains a link to a form where you can fill in your data and demands. After the successful evaluation of your system we can start providing our support and service.To enable a fully satisfactory result, it is essential that you indemnify Netresearch against liability and provide all data necessary to perform the service.

PS: To enjoy even more comfort, you should choose our Hermes Service Package Complete. It offers a comprehensive installation and configuration service to suit your requirements and demands.


Services at a glance

  • extended configuration of the Hermes extension
  • preparation of system requirements for installation and use of the Hermes extension
  • time-based solution of support cases
  • best possible elimination of system errors (in due consideration of available ressources and the time period booked)
  • additional individual services regarding the Hermes extension, upon agreement with the customer

We recommend the purchase of certain time units for the following services:

  • questions about the handling of the extension: 1 time unit = 1 hour
  • analysis and troubleshooting attempt on customer system: 2 time units = 2 hours


  • contact with support team
  • acceptance by the customer and provision of access data
  • evaluation of customer system by our support team
  • installation and configuration according to your requirements (if all conditions have been fullfilled)
  • functional test and documentation of settings
  • instruction of customer

Support terms

  • After purchase, you will have 60 days to make use of the service pack. Should we be unable to perform the service due to insufficient preconditions within your system, Netresearch will make no more than three attempts to complete the task within the predetermined time of 60 days.
  • Should Netresearch discover on evaluating your system that the services agreed within the pack cannot be performed at all or completed with a positive result, you will receive a full refund within 30 days.
  • Netresearch performs the service for a Magento installation. A transfer to the live system is not part of the service. On specific customer request and in consideration of the release from liability, the service can also be performed on the live system of the customer.
  • PLEASE NOTE: The service pack will expire without reimbursement if the customer fails to respond within 60 days after the initial contact with our support team, to provide essential legwork or to grant sufficient access to the system or if the release from liability is denied. It is a further requirement that your system operates with a Magento version compatible with the extension concerned. Compatibility details you will find in the respective extension specifications.


If you have questions, please send us a message via our contact form.


This Service is provided by Netresearch.


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